Customer Service & Home Improvement Advisor

Lowe's; Howell (MI); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance program

401(k) with company match

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe's is hiring a Customer Service Associate in Michigan. In this role you will welcome customers, help them find the right products, and provide friendly, professional service across departments. You may load merchandise, answer questions, and ensure customer needs are met throughout the day.

You will work in a store environment with varied duties, potentially cross-training in other areas and supporting store operations as needed. Previous retail or bilingual skills are a plus.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
• 6 months of Retail and/or customer service experience
• Bi-lingual skills
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Job description

Lowe's is hiring a Customer Service Associate in Michigan. In this role you will welcome customers, help them find the right products, and provide friendly, professional service across departments. You may load merchandise, answer questions, and ensure customer needs are met throughout the day.

You will work in a store environment with varied duties, potentially cross-training in other areas and supporting store operations as needed. Previous retail or bilingual skills are a plus.