Customer Service Generalist — IDs, Registrations & Tests

Oregon Department of Transportatio; Virginia (MN); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid holidays

Paid leave

Deferred compensation

Job summary

Virginia’s Department of Motor Vehicles (DMV) is seeking multiple Customer Service Generalists to join our Roanoke Customer Service Center. If you have strong customer service experience, cash/credit handling skills, and a willingness to learn, we’d like to speak with you.

Responsibilities include issuing IDs, processing applications, and administering various DMV tests and services. The role offers a stable career path with benefits and paid leave.

Qualifications

• Strong verbal and written communication to engage with diverse customers and stakeholders.
• Proven ability to provide excellent customer service and resolve inquiries efficiently.
• Attention to detail for accurate processing and verification of transactions.
• Problem-solving skills for resolving customer issues in fast-paced environments.
• Computer literacy and proficiency in using Microsoft Office applications.

Responsibilities

• Communicating policies, procedures, and regulations.
• Issuing IDs.
• Processing applications.
• Administering vision, driver, and in-car road tests.
• Processing vehicle registrations, titling, tax and fee collection, and other DMV services

Skills

Communication skills

Customer service

Attention to detail

Problem-solving

MS Office

Policy interpretation

Tools

Microsoft Office

Job description

Virginia’s Department of Motor Vehicles (DMV) is seeking multiple Customer Service Generalists to join our Roanoke Customer Service Center. If you have strong customer service experience, cash/credit handling skills, and a willingness to learn, we’d like to speak with you.

Responsibilities include issuing IDs, processing applications, and administering various DMV tests and services. The role offers a stable career path with benefits and paid leave.