Customer Service Generalist - State Licensing & ID

Commonwealth of VA Careers; Vansant (VA); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Competitive salary

Excellent health benefits

Twelve paid holidays per year

Paid annual, sick, and family/personal

Deferred compensation plans

Job summary

Department of Motor Vehicles (Virginia DMV) seeks a Customer Service Generalist for the Vansant Customer Service Center. The role involves serving as the face of the DMV, delivering top-notch service to a diverse customer base and assisting with identification cards, applications, exams, and registrations.

You will handle cash/credit transactions, learn DMV procedures, and contribute to a culture of trust, respect, and teamwork.

Qualifications

• Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders.
• Proven ability to deliver exceptional customer service and resolve inquiries promptly.
• Attention to detail for accurate processing and verification of transactions.
• Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
• Proficiency with Microsoft Office applications (Word, Excel) and computer literacy.

Responsibilities

• Communicating DMV policies, procedures, and regulations effectively.
• Issuing identification cards and processing customer applications.
• Administering vision screenings, knowledge exams, and in-car road tests.
• Handling vehicle registration, titling, and tax/fee collection services.
• Managing cash and credit card transactions with accuracy.

Skills

Verbal and written communication

Customer service

Attention to detail

Microsoft Word/Excel

Problem solving

Tools

Microsoft Office

Job description

Department of Motor Vehicles (Virginia DMV) seeks a Customer Service Generalist for the Vansant Customer Service Center. The role involves serving as the face of the DMV, delivering top-notch service to a diverse customer base and assisting with identification cards, applications, exams, and registrations.

You will handle cash/credit transactions, learn DMV procedures, and contribute to a culture of trust, respect, and teamwork.