Customer Service & Fulfillment Specialist — Hybrid Role

TreeHouse Foods; De Pere (WI); Hybrid; USD 23,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Tuition reimbursement

DevelopU training platform

Employee Resource Groups

Wellness programs

Job summary

TreeHouse Foods seeks a Specialist, Customer Service & Fulfillment for its De Pere, WI office. The role bridges customers and internal teams to ensure smooth order processing and satisfaction across international, bulk, retail, contract, industrial, and food service channels.

You will deliver exceptional service, build partnerships, manage end-to-end sales, process orders (manual/EDI), and leverage SAP/BI to monitor inventory and orders for informed decisions.

Qualifications

• Bachelor’s degree in a related field is preferred.
• Minimum of 2 years’ experience in customer service.
• Strong written and verbal communication skills.
• Ability to make sound, service-oriented decisions with financial implications.
• Fluency in English; Spanish is a plus.

Responsibilities

• Provide exceptional customer service across multiple channels, addressing inquiries and issues promptly and effectively.
• Develop and maintain relationships with internal and external partners to foster collaboration and resolve customer needs.
• Understand and execute the end-to-end sales process, from order entry to shipment.
• Perform order-entry functions manually or via EDI, ensuring timely and accurate processing of all orders.
• Utilize SAP and BI tools to monitor inventory and order history, providing exception-based recommendations for order management.
• Identify and resolve issues affecting customer service and KPIs.

Skills

Customer service experience

Strong communication

English language

Bilingual Spanish (preferred)

Education

Bachelor’s degree in related field

Tools

Microsoft Office

SAP

BI tools

Job description

TreeHouse Foods seeks a Specialist, Customer Service & Fulfillment for its De Pere, WI office. The role bridges customers and internal teams to ensure smooth order processing and satisfaction across international, bulk, retail, contract, industrial, and food service channels.

You will deliver exceptional service, build partnerships, manage end-to-end sales, process orders (manual/EDI), and leverage SAP/BI to monitor inventory and orders for informed decisions.