Customer Service Front Desk

02150 Chicago Title Company of Washington; Lacey (WA); On-site; USD 28,000 - 32,000; Full time

Job summary

FNF is hiring a Front Desk Customer Service Representative to greet guests, answer calls, and provide accurate information to visitors and clients. You will research and pull property data, maintain records, and assist customers with property-related questions and requests, delivering consistent service in a fast-paced setting.

The role emphasizes strong computer skills, data entry accuracy, and the ability to navigate multiple systems while maintaining a customer-first approach, ensuring a

Qualifications

• High school diploma or equivalent.
• Ability to learn new technology, enter data accurately, and efficiently navigate multiple computer programs while providing excellent customer service.
• Strong computer skills and proficiency in using various software programs, databases, Microsoft Office applications, and other business systems.
• Strong organizational and multitasking skills in a fast-paced environment.
• Attention to detail and high level of accuracy.
• Customer oriented.

Responsibilities

• Greet and welcome guests.
• Answering phones, directing calls, handling client and visitor correspondence in a timely manner.
• Handling sensitive information and ensuring that records and data are maintained correctly.
• Researching and pulling property information, maintaining accurate records, and assisting customers with property-related questions and requests.
• Various tasks as requested or assigned.

Skills

Customer service

Data entry

Microsoft Office

Organization

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

Database software

CRM systems

Job description

FNF® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF®'s various mortgage and real estate services companies provide services that complement our title insurance business. From a full-service qualified intermediary, home warranties, UCC insurance, relocation services, and notary services, we provide essential services to fulfill the needs of a changing real estate industry. FNF® believes the power of technology can elevate the real estate transaction. From investments in title and escrow software to industry‑leading real estate partner solutions, we take our commitment to provide real estate professionals and consumers with a truly reimagined, transparent, connected, and trusted real estate experience to heart.

POSITION OVERVIEW

The Front Desk Customer Service Representative serves as the first point of contact for visitors and customers. This position provides excellent customer service by greeting guests, answering phone calls, responding to inquiries, and providing accurate information. The position is also responsible for researching and pulling property information, maintaining accurate records, and assisting customers with property related questions and requests.

DUTIES & RESPONSIBILITIES

• Handling sensitive information and ensuring that records and data are maintained correctly
• Responsible for researching and pulling property information, maintaining accurate records, and assisting customers with property-related questions and requests
• Greet and welcome guests
• Answering phones, directing calls, handling client and visitor correspondence in a timely manner
• Various tasks as requested or assigned

MINIMUM REQUIREMENTS

• High school diploma or equivalent
• Ability to learn new technology, enter data accurately, and efficiently navigate multiple computer programs while providing excellent customer service
• Strong computer skills and proficiency in using various software programs, databases, Microsoft Office applications, and other business systems
• Strong organizational and multitasking skills in a fast‑paced environment
• Attention to detail and high level of accuracy
• Customer Oriented

COMPENSATION & BENEFITS

FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. Based on location and job‑related factors such as skillset and experience, this position has the potential to earn compensation in the range of $20.00 – $23.00 hourly. Actual rate may vary within the range provided, depending on a number of factors, including skillset, experience and location. The base compensation is one component of the total rewards package offered to our employees, including optional health and welfare insurance (medical/dental/vision/life/disability); paid holidays, vacation, and sick time off; and matching 401(k) plan and matching employee stock purchase plan.

EQUAL OPPORTUNITY POLICY

FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

FNF® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF®'s various mortgage and real estate services companies provide services that complement our title insurance business. From a full-service qualified intermediary, home warranties, UCC insurance, relocation services, and notary services, we provide essential services to fulfill the needs of a changing real estate industry. FNF® believes the power of technology can elevate the real estate transaction. From investments in title and escrow software to industry‑leading real estate partner solutions, we take our commitment to provide real estate professionals and consumers with a truly reimagined, transparent, connected, and trusted real estate experience to heart.