Customer Service & Framing Specialist — Retail

Michaels; Jacksonville (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

401(k) with company match

Medical, dental, vision insurance

Job summary

Michaels in Jacksonville, NC is hiring store associates to deliver friendly customer service, assist shoppers, and ensure a fast checkout experience.

You will help unload trucks, stock shelves, maintain planograms, participate in BOPIS/SFS processes, and support store recovery to keep products in stock.

The role requires standing for long periods and teamwork; Michaels offers extensive benefits including discounts and health coverage.

Qualifications

• Retail or customer service experience preferred.
• Ability to stand for long periods and lift/move stock.
• Excellent communication and problem-solving skills.

Responsibilities

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on rewards programs and enrollments.
• Assist with Omni channel processes, including BOPIS and SFS.
• Participate in truck unload, stocking, and planogram execution.
• Ensure in-stock store through merchandise recovery and store recovery activities.

Skills

Customer service

Cash handling

Stock replenishment

Merchandising

Education

High school diploma or equivalent

Tools

POS system

Job description

Michaels in Jacksonville, NC is hiring store associates to deliver friendly customer service, assist shoppers, and ensure a fast checkout experience.

You will help unload trucks, stock shelves, maintain planograms, participate in BOPIS/SFS processes, and support store recovery to keep products in stock.

The role requires standing for long periods and teamwork; Michaels offers extensive benefits including discounts and health coverage.