Customer Service & Food Prep Associate (Flexible Shifts)

Royal Farms; Norfolk (VA); Hybrid; USD 18,000 - 26,000; Part time

Job summary

Royal Farms in Norfolk, VA is hiring a Customer Service Associate to support store leadership by performing food service, POS transactions, and general upkeep. You will engage customers with friendliness, efficiency, and professionalism to deliver an exceptional experience.

Key duties include greeting customers, answering questions, handling fuel transactions, following safety procedures, and keeping the store clean and well-stocked. Flexible shifts and a focus on teamwork are expected.

Qualifications

• Must be at least 16 years old.
• Must have strong communication and customer service skills.
• Must demonstrate the ability to work both independently and as part of a team.
• Must be able to multitask effectively in a fast-paced environment.
• Must be able to learn and follow all Royal Farms safety processes and procedures.
• Prior experience in food service and/or customer service is preferred.

Responsibilities

• Provide outstanding service by greeting customers and demonstrating product knowledge.
• Assist customers with purchases and answer inquiries about merchandise.
• Operate the register, handle payments, and ensure accuracy at shift end.
• Follow ID verification laws when selling age-restricted products.
• Prepare made-to-order food and beverages per recipes with quality and speed.
• Restock and inspect products, monitor expiry codes.
• Maintain cleanliness and safe working conditions; report hazards.
• Follow SOPs and uphold brand standards.

Skills

Strong communication

Customer service

Teamwork

Multitasking

Food service knowledge

Job description

Royal Farms in Norfolk, VA is hiring a Customer Service Associate to support store leadership by performing food service, POS transactions, and general upkeep. You will engage customers with friendliness, efficiency, and professionalism to deliver an exceptional experience.

Key duties include greeting customers, answering questions, handling fuel transactions, following safety procedures, and keeping the store clean and well-stocked. Flexible shifts and a focus on teamwork are expected.