Customer Service Floater – Multi-Branch Banking

First State Bank Nebraska; Beatrice (NE); On-site; USD 32,000 - 52,000; Full time

Job summary

First State Bank Nebraska seeks a Customer Service Representative (CSR) Floater to join our Beatrice, NE team. The role involves acting as the first point of contact across multiple branches, delivering friendly, personalized service and processing financial transactions with accuracy.

The CSR Floater must be flexible to travel among Beatrice, Filley, Wilber, and DeWitt branches, open and close deposit accounts, and connect customers with appropriate bank products and services.

Qualifications

• Proficient in Microsoft Office and general office equipment.
• Attentive to detail with a high degree of accuracy.
• Self-motivated and able to work independently.
• Excellent customer service orientation and communication skills.
• Flexible and able to work under pressure, prioritize tasks, and meet deadlines.
• Well-organized with a courteous and diplomatic approach.
• Demonstrates sound judgment and strong organizational skills.
• Able to read and write effectively.

Responsibilities

• Greet customers warmly and create a welcoming atmosphere.
• Process customer transactions accurately.
• Balance cash drawer daily and follow security protocols.
• Respond to inquiries in person, over the phone, and via email.
• Open/close deposit accounts and complete documentation.
• Support branch operations and travel between Beatrice and other branches.

Skills

Microsoft Office

Attention to detail

Customer service

Communication skills

Problem solving

Organizational skills

Reading and writing

Active listening

Job description

First State Bank Nebraska seeks a Customer Service Representative (CSR) Floater to join our Beatrice, NE team. The role involves acting as the first point of contact across multiple branches, delivering friendly, personalized service and processing financial transactions with accuracy.

The CSR Floater must be flexible to travel among Beatrice, Filley, Wilber, and DeWitt branches, open and close deposit accounts, and connect customers with appropriate bank products and services.