Customer Service & Financial Solutions Specialist

Ccffamilyofbrands; Lancaster (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross brand training across eleven US/

Educational Reimbursement Program

401(k) and Roth 401(k) with company匹

Life and AD&D insurance

Discount marketplace

Paid time off 12 days first year

Job summary

California Check Cashing, part of the Community Choice Financial Family of Brands, is seeking a Customer Service Representative in Lancaster, CA. You will help customers access financial solutions, process check cashing, money transfers, and payments while delivering an exceptional in-store experience.

This entry-level role includes hands-on training, coaching, and development, with a pathway to leadership across multiple brands.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication with customers and colleagues.
• Meticulous attention to detail and data entry accuracy.
• Proficiency with phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years old (19 in Alabama).
• Background check required and compliant with law.
• Ability to meet physical demands including stationary work, lifting up to 25 pounds, and keyboard use.

Responsibilities

• Connect with customers to cultivate lasting relationships and drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Enter and maintain customer information into the POS system with precision.
• Assist in daily call campaigns to build new business.
• Support in customer account management and collections through payments and appointments.
• Maintain store appearance, security protocols, and opening/closing procedures.

Skills

Communication

Attention to detail

Data entry

POS system

Microsoft Office

Bilingual (English/Spanish)

Customer service

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

California Check Cashing, part of the Community Choice Financial Family of Brands, is seeking a Customer Service Representative in Lancaster, CA. You will help customers access financial solutions, process check cashing, money transfers, and payments while delivering an exceptional in-store experience.

This entry-level role includes hands-on training, coaching, and development, with a pathway to leadership across multiple brands.