CUSTOMER SERVICE FINANCIAL REP

Salina Regional Health Center, Inc.; Salina (KS); On-site; USD 28,000 - 40,000; Full time

Job summary

Salina Regional Health Center, Inc. seeks a full-time Patient Financial Services specialist to handle inquiries and complaints about patient accounts.

Responsibilities include explaining account status, setting up payment plans, mailing itemized bills, rebilling insurers, processing financial assistance, and managing returned mail with referral for collections as needed. The role includes cashiering and cash posting duties and supports day-shift scheduling (M-F, 8:30–5:00).

Qualifications

• High School or Equivalent.
• One year insurance billing and/or customer service or related experience.

Responsibilities

• Handle inquiries and/or complaints to the Patient Financial Services department regarding a patient’s account.
• Cashiering and cash posting functions are also performed; processing financial assistance applications and returned mail; and recommending collection activity.

Skills

Customer service

Insurance billing

Education

High School diploma or equivalent

Job description

Handles all inquiries and/or complaints to the Patient Financial Services department regarding a patient's account. This includes but is not limited to explaining the current status of patients accounts, setting up payment arrangements, mailing out itemized bills, and rebilling insurance companies. In addition, this position is also responsible for processing financial assistance applications and returned mail, and makes recommendation of collection activity. Cashiering and cash posting functions are also performed.

POSITION QUALIFICATIONS

High School or Equivalent

One year insurance billing and/or customer service or related experience.

Required Registration/License/Certification

Schedule-Shift-Hours Full Time - Day Shift - M-F 8:30-5:00