Customer Service Representative

South Texas Radiology Group, P.A.; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

South Texas Radiology Group, P.A. is seeking a Customer Service Representative to assist patients and insurers with account questions by phone. You will handle inquiries, process payments, and support the billing team in daily tasks.

The ideal candidate has at least six months of medical office experience, strong communication skills, and the ability to multi-task while maintaining confidentiality and accuracy in handling sensitive information.

Qualifications

• Minimum six months of general office experience with medical insurance background.
• Proficiency in Word, Excel, and Outlook.
• Ability to read and understand explanations of benefits (EOBs).
• Type at least 30 wpm and 10-key by touch.
• Strong customer service and communication skills.

Responsibilities

• Handle incoming patient and insurance calls with exceptional service.
• Set up payment plans and collect payments by credit card or ACH.
• Work on reports and other billing tasks such as address updates and payment plan removals.
• Meet departmental quality and production standards.
• Perform other duties as required.

Skills

Customer service

Communication skills

Organizational skills

Medical insurance knowledge

Typing 30 wpm

10-key by touch

EOB interpretation

Multi-tasking

Team player

Confidentiality

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Job Title: Customer Service Representative

Department: Customer Service

Reports To: Supervisor, Customer Service

FLSA Status: Non-exempt

Summary of Position:

To assist patients, insurance companies and agents via incoming calls regarding patient accounts

Job Responsibilities:

• Handles incoming patient and insurance calls and assists accordingly providing excellent customer service
• Sets up payment plans and takes credit card/ACH payments
• Work various reports and other work including returned mail, bad addresses in Waystar, address returns, payment plan removal, etc.
• Required to meet departmental quality and production standards
• Perform other duties as required

Supervisory Responsibilities:

None

Experience / Skill Requirements:

• Exceptional Customer Service (insurance and patients)
• Exceptional written and verbal communication skills
• Organizational skills, able to prioritize
• Minimum of six months’ general office experience with medical insurance background and knowledge of CPT and ICD10
• Computer skills to include Microsoft Word, Excel and Outlook
• Type at least 30 wpm and proficient in 10-key by touch
• Ability to read and understand explanation of benefits (EOBs)
• Provide quality customer service - problem solving and decision making
• Must be able to multi-task and be a team player
• Maintain confidentially at all times
• Perform other duties as required

Education:

High School Diploma or GED

Maintaining and satisfying minimum attendance requirements is an essential function of this position, including working all full-time regular hours as established for this position and scheduled or emergency overtime. Full-time regular hours are defined as Monday through Friday, with after-hours or weekends as required. All employees in this job classification are required to satisfy this requirement. This job classification does not include "light duty" work or allow unpredictable or unrestricted absences.