Financial Services Representative

Northwell Health; Melville (NY); On-site; USD 42,000 - 68,000; Full time

Job summary

Northwell Health seeks a Financial Counselor to assist admitted patients with understanding and managing their financial responsibilities for hospital care.

You will verify insurance, gather required documents, and help set up payment plans while coordinating with insurers and internal teams. The role emphasizes compassionate patient communication and accurate cash handling within a fast-paced hospital setting.

Qualifications

• Advises and counsels admitted patients on financial responsibility and self-payments.
• Maintains collection log and processes payments.
• Assists with FAU (Financial Assistance) application processes.

Responsibilities

• Interviews patients to obtain necessary financial and insurance information.
• Verifies patients' insurance and collects additional insurance (No Fault, Workers Compensation).
• Performs financial assessment and refers Medicaid cases to the Medicaid Investigator.
• Gathers documentation and assists in completing the FAU application process.
• Assists patients and families in resolving hospital bills and explains payment responsibilities.
• Establishes pro-rated financial obligations and sets up payment arrangements.
• Follows up on scheduled payments by mail and telephone.
• Processes applications for Section 1011, where applicable.
• Keeps daily log of payments collected.

Skills

Financial counseling

Patient interaction

Cash handling

Education

High School Diploma

Job description

Job Description

Advises and counsels admitted patients of financial responsibility and self-payments. Processes payments, issues patient receipts, and maintains collection log.

Job Responsibility

• Interviews patients to obtain necessary financial and insurance information.
• Verifies patients insurance and collects additional insurance such as No Fault and Workers Compensation.
• Performs financial assessment of patients; refers potential Medicaid cases to Medicaid Investigator.
• Gathers documentation and assists in the completion of the Financial Assistance Program (FAU) application process.
• Assists patients and/or families in resolving hospital bills; advises and counsels patients of their payment responsibility due to the hospital.
• Establishes patients’ pro-rated financial obligations and sets-up payment arrangements/contracts.
• Follows up on scheduled payments via mail and telephone.
• Processes applications for Section 1011, where applicable.
• Maintains daily work log of payments collected.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• High School Diploma or equivalent required.
• 1-3 years of relevant experience, required.
• Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).