Customer Service Specialist II

St. Joseph's/Candler; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Joseph's/Candler is seeking a Patient Accounts/support specialist to handle inquiries by phone, email, or in person.

The role focuses on resolving patient account issues, managing correspondence, and providing accurate billing information in a fast-paced hospital setting. Ideal candidates will have 1–2 years of clerical experience, 2–3 years in hospital patient accounts, and familiarity with financial assistance programs.

Qualifications

• Minimum clerical experience; 1–2 years required.
• 2–3 years Hospital Patient Accounts preferred.
• Experience in a medical setting with a diverse population desired.
• Prior customer service experience preferred.

Responsibilities

• Resolves patient account problems within established timeframes.
• Provides feedback to callers and documents actions taken.
• Maintains knowledge of Health System services to provide current information.
• Ensures proper authorization to release PHI and provides itemized bills within timeframes.
• Mails Financial Assistance applications and assists with completion.

Skills

Customer service

Adaptability

Initiative

Communication

Education

High School Diploma of Business - Preferred

Tools

Passport

Price Estimator

IPayX

Paynav

Job description

• Follows established policies and procedures while performing a wide variety of individual tasks relating to customer service. Main function is to respond promptly to customer inquiries by telephone, electronically or face to face. Position is required to handle patient advocate calls. Responsible for Patient Account emails, along with Attorney letters.
• Bad debt and 501 R letters
• Avadyne, Collections and Risk Management Liaison
• Reports and spreadsheets
• Has adaptability
• Have Initiative
• Processes incoming correspondence to include bankruptcy notification
• Familiar with Financial Assistance Process and communicate to patient
• Passport, Price Estimator, IPayX, and Paynav
• Other duties as assigned
• Education
• High School Diploma of Business - Preferred
• Experience
• 2-3 Years Hospital Patient Accounts - Preferred
• A minimum of one or two years of clerical experience utilizing knowledge of office procedures, organizational and computer skills is required. Provides support to outside vendors.
• Prior experience working in a medical setting and diverse population is desired
• Prior customer service experience is preferred.
• License & Certification
• None Required
• Core Job Functions
• Resolves patient account problems in a positive manner within established timeframes. Provides feedback to the caller with established timeframes. Documents all actions taken.
• Keeps abreast of Health System services in order to provide correct, current information. Refers callers to the appropriate party if unable to provide the information.
• Assures there is proper authorization to release PHI (Personal Health Information). Provides patients with requested itemized bills within established timeframes.
• Mails Financial Assistance applications in a timely manner. Correctly answers questions about the Financial Assistance Program. Assists patients in the completion of the application.