Customer Service Representative

South-Texas-Radiology-Group,-P.a.; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

South-Texas-Radiology-Group, P.a. is seeking a Customer Service Representative to assist patients, insurers and agents via incoming calls about patient accounts.

You will handle calls, set up payment plans, process payments, and maintain accuracy in CPT/ICD10 codes as needed. The role requires a high school diploma, strong communication, and the ability to multi-task in a medical office.

Qualifications

• High school diploma or GED required.
• Six months general office experience with medical insurance background preferred.
• Knowledge of CPT and ICD10 is a plus.
• Strong written and verbal communication skills required.
• Ability to read and understand explanation of benefits (EOBs).
• Proficient typing speed (≥30 wpm) and 10-key by touch.

Responsibilities

• Handles incoming patient and insurance calls and assists accordingly providing excellent customer service.
• Sets up payment plans and takes credit card/ACH payments.
• Works various reports and other tasks including returned mail, bad addresses, and payment plan removals.
• Meets departmental quality and production standards.
• Performs other duties as required.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Multi-tasking

EOB comprehension

Team player

Problem solving

Confidentiality

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Job Title: Customer Service Representative

Department: Customer Service

Reports To: Supervisor, Customer Service

FLSA Status: Non-exempt

Summary of Position:

To assist patients, insurance companies and agents via incoming calls regarding patient accounts

Job Responsibilities:

• Handles incoming patient and insurance calls and assists accordingly providing excellent customer service
• Sets up payment plans and takes credit card/ACH payments
• Work various reports and other work including returned mail, bad addresses in Waystar, address returns, payment plan removal, etc.
• Required to meet departmental quality and production standards
• Perform other duties as required

Supervisory Responsibilities:

None

Experience / Skill Requirements:

• Exceptional Customer Service (insurance and patients)
• Exceptional written and verbal communication skills
• Organizational skills, able to prioritize
• Minimum of six months’ general office experience with medical insurance background and knowledge of CPT and ICD10
• Computer skills to include Microsoft Word, Excel and Outlook
• Type at least 30 wpm and proficient in 10-key by touch
• Ability to read and understand explanation of benefits (EOBs)
• Provide quality customer service - problem solving and decision making
• Must be able to multi-task and be a team player
• Maintain confidentially at all times
• Perform other duties as required

Education:

High School Diploma or GED

Maintaining and satisfying minimum attendance requirements is an essential function of this position, including working all full-time regular hours as established for this position and scheduled or emergency overtime. Full-time regular hours are defined as Monday through Friday, with after-hours or weekends as required. All employees in this job classification are required to satisfy this requirement. This job classification does not include "light duty" work or allow unpredictable or unrestricted absences.