Customer Service & Financial Operations Lead

HAMRICK'S INC; Columbia (SC); On-site; USD 29,000 - 42,000; Full time

Job summary

Hamrick's Inc. is seeking a Customer Service Associate in Columbia, SC to support the Customer Service Supervisor and oversee 10–20 cashiers. The role balances frontline service with financial accountability, ensuring accurate funds handling and a positive store image.

The position involves supervising cashiers, auditing daily funds, resolving issues promptly, and coordinating with corporate partners to improve financial processes while maintaining a neat and professional storefront environment.

Qualifications

• Prior knowledge in bookkeeping, bank teller, retail management, or supervising experience preferred.
• Passion for superior service and helping others.
• Cheerful and positive attitude.
• Consistent and reliable.
• Ability to lift 25 lbs and walk/stand as needed.

Responsibilities

• Model and drive superior customer service.
• Prepare, audit, and reconcile daily funds for operations.
• Manage breaks and lunches for cashiers and staff.
• Run reports and audit transactions (voids, returns, etc.).
• Issue corrective actions for conduct, performance, or policy issues.
• Address financial procedure issues found during audits.
• Train new cashiers or assign seasoned cashiers to train.
• Communicate with corporate partners when opportunities arise in the financial area.
• Maintain neat, professional front of store area.
• Maintain financial paperwork filing (daily/weekly/monthly).
• Place service calls for register/financial equipment.
• Perform other duties assigned by management.

Skills

Supervisory experience

Customer service

Flexible schedule

Positive attitude

Job description

Hamrick's Inc. is seeking a Customer Service Associate in Columbia, SC to support the Customer Service Supervisor and oversee 10–20 cashiers. The role balances frontline service with financial accountability, ensuring accurate funds handling and a positive store image.

The position involves supervising cashiers, auditing daily funds, resolving issues promptly, and coordinating with corporate partners to improve financial processes while maintaining a neat and professional storefront environment.