Customer Service Supervisor - Cash & Finance Ops

HAMRICK'S INC; Florence (SC); On-site; USD 17,000 - 21,000; Full time

Job summary

Hamrick's Inc. is seeking a Customer Service Associate to support the Customer Service Supervisor and oversee daily financial accountability in the store. This role supervises 10 to 20 cashiers, ensuring courteous, professional interactions and maintaining a positive company image.

Responsibilities include funds preparation/audit, cashier supervision, reporting, and collaboration with corporate leadership to address financial issues and opportunities. A high school diploma is required.

Qualifications

• Prior knowledge in bookkeeping, bank teller, retail management, or supervising experience preferred.
• Passion for superior service and helping others.
• Cheerful and positive attitude.
• Consistent and reliable.
• Work a flexible schedule.
• Walking from one area to another frequently; standing required; ability to negotiate stairs.
• Ability to lift 25 lbs.

Responsibilities

• Model and Drive Superior Customer Service.
• Prepare, audit, and reconcile all funds for daily retail operations including change orders, deposits, bank reconciliation, petty cash, and cashier tills.
• Manage breaks and lunches for cashiers and support staff to support customer needs.
• Run reports and audit transactions including voids, returns, employee transactions, etc.
• Issue correctives (written or verbal) when code of conduct, performance, or policy issues are violated.
• Address and correct any financial procedure issues found during periodic financial audit from corporate auditing personnel.
• Train new cashiers or schedule a seasoned cashier to do so.
• Communicate with corporate partners and leadership when opportunities occur in the financial area
• Maintain a neat, orderly, and professional front of store area.
• Maintain the financial paperwork filing (daily, weekly, monthly) per the guidelines
• Place service calls to appropriate personnel for register equipment, financial equipment, etc.
• Perform other duties assigned by management

Skills

Customer service

Cash handling

Retail management

Supervising experience

Communication skills

Education

High School diploma or equivalent

Job description

Hamrick's Inc. is seeking a Customer Service Associate to support the Customer Service Supervisor and oversee daily financial accountability in the store. This role supervises 10 to 20 cashiers, ensuring courteous, professional interactions and maintaining a positive company image.

Responsibilities include funds preparation/audit, cashier supervision, reporting, and collaboration with corporate leadership to address financial issues and opportunities. A high school diploma is required.