Customer Service & Cashier Operations Lead

HAMRICK'S INC; North Carolina; On-site; USD 17,000 - 22,000; Full time

Job summary

Hamrick's is seeking a Customer Service Associate to support the Customer Service Supervisor and oversee the store's financial accountability.

You will supervise 10 to 20 cashiers, prepare and audit funds for daily operations, run reports, train new staff, address policy issues, and communicate with corporate partners to improve financial procedures while keeping a neat front of store.

This role requires a High School diploma and a cheerful, reliable attitude with flexible scheduling.

Qualifications

• Prior knowledge in bookkeeping, bank teller, retail management, or supervising experience preferred.
• Passion for superior service and helping others.
• Cheerful and positive attitude.
• Consistent and reliable.
• Work a flexible schedule.

Responsibilities

• Model and Drive Superior Customer Service.
• Prepare, audit, and reconcile all funds for daily retail operations including change orders, deposits, bank reconciliation, petty cash, and cashier tills.
• Manage breaks and lunches for cashiers and support staff to support customer needs.
• Run reports and audit transactions including voids, returns, employee transactions, etc.
• Issue correctives when code of conduct, performance, or policy issues are violated.
• Address and correct any financial procedure issues found during periodic financial audit from corporate auditing personnel.
• Train new cashiers or schedule a seasoned cashier to do so.
• Communicate with corporate partners and leadership when opportunities occur in the financial area
• Maintain a neat, orderly, and professional front of store area.
• Maintain the financial paperwork filing (daily, weekly, monthly) per the guidelines
• Place service calls to appropriate personnel for register equipment, financial equipment, etc.
• Perform other duties assigned by management

Skills

Cash handling

Customer service

Supervision

Education

High School diploma

Job description

Hamrick's is seeking a Customer Service Associate to support the Customer Service Supervisor and oversee the store's financial accountability.

You will supervise 10 to 20 cashiers, prepare and audit funds for daily operations, run reports, train new staff, address policy issues, and communicate with corporate partners to improve financial procedures while keeping a neat front of store.

This role requires a High School diploma and a cheerful, reliable attitude with flexible scheduling.