Customer Service Supervisor (Store #08)

Hamrick's, Inc.; Asheville (NC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Vacation Pay

Competitive wages

Flexible schedule

Promotion from within philosophy

Job summary

A family-owned retailer in Asheville, NC is looking for a Customer Service Supervisor to oversee cashiers and ensure superior customer service. The ideal candidate will have retail management experience and a passion for helping others. The position includes competitive wages and a flexible schedule while promoting a culture of integrity and respect. Join a successful team celebrating 80 years of excellence.

Qualifications

• Prior knowledge in bookkeeping or banking preferred.
• 1+ years of retail cash office experience preferred.
• Ability to negotiate stairs.

Responsibilities

• Model and drive superior customer service.
• Prepare, audit, and reconcile all funds for daily operations.
• Manage breaks and lunches for cashiers and support staff.
• Run reports and audit transactions including voids and returns.
• Train new cashiers.
• Maintain professional front of store area.

Skills

Experience in bookkeeping

Retail management

Supervisory experience

Customer service passion

Positive attitude

Flexibility

Ability to lift 25 lbs

Education

High School diploma or equivalent

Job description

Vacation Pay (based on eligibility guidelines)

The Customer Service Supervisor is responsible for the financial accountability of the store. This position supervises 10 to 20 cashiers at a time. The customer service supervisor maintains a positive company image through courteous and professional interactions. This position also supervises 2-4 part time customer service associates.

Responsibilities

• Model and Drive Superior Customer Service.
• Prepare, audit, and reconcile all funds for daily retail operations including change orders, deposits, bank reconciliation, petty cash, and cashier tills.
• Manage breaks and lunches for cashiers and support staff to support customer needs.
• Run reports and audit transactions including voids, returns, employee transactions, etc.
• Issue correctives (written or verbal) when code of conduct, performance, or policy issues are violated.
• Address and correct any financial procedure issues found during periodic financial audit from corporate auditing personnel.
• Train new cashiers or schedule a seasoned cashier to do so.
• Communicate with corporate partners and leadership when opportunities occur in the financial area
• Maintain a neat, orderly, and professional front of store area.
• Maintain the financial paperwork filing (daily, weekly, monthly) per the guidelines
• Place service calls to appropriate personnel for register equipment, financial equipment, etc.
• Perform other duties assigned by management

Qualifications

• Prior knowledge in bookkeeping, bank teller, retail management, or supervising experience preferred.
• Passion for superior service and helping others.
• Cheerful and positive attitude.
• Consistent and reliable
• Work a flexible schedule.
• Walking from one area to another frequently; standing required; ability to negotiate stairs.
• Ability to lift 25 lbs.

Required Experience

Prefer 1+ years of retail cash office experience

Required Education

High School diploma or equivalent

Hamrick's is a family-owned retailer with 80 years of excellence in providing value-driven merchandise to our loyal customers. We take pride in offering a wide range of quality products, from apparel to footwear, while maintaining our commitment to superior customer service. Founded In 1945, Hamrick's currently operates at 21 locations in 5 states. Our core value of Great Brands and Incredible Prices Is successful due to our Great Teams and Incredible People, people just like you! We have a promotion from within philosophy that fosters an environment of learning and growth where each employee can reach their highest potential. Hamrick's is growing and our success provides advancement opportunities in our stores and in our corporate office. At Hamrick's we value our culture of honesty, integrity, and respect for each other. We are closed for business on Sundays to provide our team members with a better work life balance. We offer competitive wages, flexibility, and fair expectations for our employees. Join our team and contribute to a legacy of success as we celebrate our 80th year!!