Customer Service Field Specialist

Cephas Consultancy Services Private Limited; Manchester (NH); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

PTO; holidays and floating holidays

Paid training; advancement opportunit

Job summary

Cephas Consultancy Services Private Limited is seeking a Customer Service Field Specialist in Williston, NH to support hospitals by delivering and servicing medical equipment. This is a direct-hire, full-time, on-site role with a per-shift schedule of 8:00 AM–4:30 PM; some nights and weekends may be required based on customer demand.

You will travel locally, load and unload equipment, and provide basic orientation to clinical staff while maintaining documentation and delivering exceptional

Qualifications

• 2+ years of customer service, delivery, or field service experience.
• Strong communication skills and a customer-first mindset.
• Clean driving record and ability to operate a 20-foot box truck.
• Ability to lift up to 30 lbs and push or pull up to 75 lbs.
• Comfort working in a warehouse and outdoors in local weather.
• Ability to travel, including one week of training in San Antonio, Texas, and occasional business travel by airline.

Responsibilities

• Deliver and pick up medical equipment at hospitals and healthcare facilities in the Williston area.
• Provide basic equipment orientation and support to clinical staff.
• Build relationships through responsive, professional customer service.
• Maintain accurate delivery, pickup, and service documentation.
• Resolve customer concerns promptly and professionally.
• Load, unload, clean, inspect, and disinfect equipment according to safety and quality standards.
• Safely operate a 20-foot box truck and maintain a clean, organized vehicle and professional appearance.

Skills

Customer service

Communication skills

Customer-first mindset

Box truck operation

Job description

Customer Service Field Specialist

Location:
Williston, New Hampshire, United States

Employment:
Direct hire, full-time

Support hospitals and healthcare teams by delivering and servicing medical equipment, providing basic equipment orientation, and resolving customer concerns. This is a local, home‑daily role with no long‑haul routes or overnight travel.

Schedule
Monday–Friday, 8:00 AM–4:30 PM. Some nights and weekends may be required based on customer demand.

Responsibilities

• Deliver and pick up medical equipment at hospitals and healthcare facilities in the Williston area.
• Provide basic equipment orientation and support to clinical staff.
• Build relationships through responsive, professional customer service.
• Maintain accurate delivery, pickup, and service documentation.
• Resolve customer concerns promptly and professionally.
• Load, unload, clean, inspect, and disinfect equipment according to safety and quality standards.
• Safely operate a 20-foot box truck and maintain a clean, organized vehicle and professional appearance.

Qualifications

• 2+ years of customer service, delivery, or field service experience.
• Strong communication skills and a customer‑first mindset.
• Clean driving record and ability to operate a 20-foot box truck.
• Ability to lift up to 30 lbs. and push or pull up to 75 lbs.
• Comfort working in a warehouse and outdoors in local weather.
• Ability to travel, including one week of training in San Antonio, Texas, and occasional business travel by commercial airline.

Benefits

• Medical, dental, and vision coverage; 401(k) with company match; accrued PTO; holidays and floating holidays; paid birthday day; paid training; and advancement opportunities.

Salary

The hourly range is not available in the source posting.