Customer Service Expert Phone Support

OpenTrain AI; Northern (KY); Hybrid; USD 25,000 - 39,000; Part time

Job summary

OpenTrain AI is seeking Customer Service Experts for remote phone support on behalf of customers. You will represent clients during live calls to complete reservations, scheduling, and vendor confirmations, with an emphasis on accuracy, confidentiality, and professionalism.

This independent contractor engagement offers scheduled shifts and at least 20 hours per week, with four five-hour shifts weekly and occasional weekend availability.

Qualifications

• Must be based in the United States
• Native or bilingual English proficiency
• Fluent, neutral, and clear spoken English for US-based interactions
• Customer service and appointment scheduling subject matter expertise
• Strong live conversation, improvisational, and communication skills
• Confidence with outbound calls and automated phone systems
• Reliable high-speed internet connection
• Quiet work environment and quality wired or USB headset
• Ability to work autonomously and manage consecutive tasks
• Experience in executive assistance, virtual assistance, concierge services, or phone-based customer support is preferred
• Hospitality, restaurant, or travel experience is preferred
• Negotiation or escalation experience is a plus
• Accurate documentation and careful handling of confidential information

Responsibilities

• Handle a high volume of short, consecutive calls across a variety of customer needs
• Document call outcomes and important details accurately and confidentially
• Place and receive calls to complete reservations, appointment scheduling, and vendor confirmations
• Communicate clearly with businesses and service providers to gather information and fulfill requests
• Navigate phone menus, hold queues, and call centers to reach the right contact
• Handle outbound calls, including cold calls, when needed
• Collaborate with other remote professionals to provide consistent, high-quality service
• Remain fully active and responsive during every scheduled shift

Job description

About OpenTrain

OpenTrain AI is the hiring and contracting organization for this role and the #1 platform for finding and building careers in AI training and data labeling. OpenTrain helps people discover meaningful projects, build experience, and apply to opportunities that shape how modern AI systems work.

• Free account and application process
• Remote opportunities across the growing AI training industry
• Flexible and part-time projects for contributors with practical expertise

About AI Training Work

AI systems learn from high-quality examples and evaluations created by people. In this project, your phone-based customer service experience will provide real-world input that helps train and evaluate next-generation AI systems.

• Contribute to AI through real customer service interactions
• No prior AI experience is required
• Use your professional judgment, communication skills, and domain knowledge

The Customer Service Expert Role

OpenTrain AI is seeking Customer Service Experts for remote phone support work on behalf of customers. You will represent customers during live calls with businesses and service providers, completing everyday tasks such as reservations, appointment scheduling, and vendor confirmations.

This is an independent contractor engagement with scheduled, shift-based availability. Representatives are paid for scheduled available hours rather than for each completed call. The initial engagement is expected to last four weeks or less.

• Role type: Independent contractor
• Work arrangement: Remote
• Pay: $18 to $28 per hour
• Expected commitment: At least 20 hours per week
• Initial schedule: Four five-hour shifts per week, up to 20 hours weekly
• Weekend availability is required for a portion of the team

What You’ll Do

You will handle a high volume of short, consecutive calls across a variety of customer needs. The work requires accurate documentation, confidentiality, professionalism, and the ability to stay responsive throughout every scheduled shift.

• Place and receive calls to complete reservations, appointment scheduling, and vendor confirmations
• Communicate clearly with businesses and service providers to gather information and fulfill requests
• Navigate phone menus, hold queues, and call centers to reach the right contact
• Document call outcomes and important details accurately and confidentially
• Handle outbound calls, including cold calls, when needed
• Collaborate with other remote professionals to provide consistent, high-quality service
• Remain fully active and responsive during every scheduled shift

Requirements and Preferred Qualifications

This entry-level AI training opportunity is designed for professionals who bring strong customer service and appointment scheduling expertise. The listing references phone support across the United States and LATAM-focused recruiting, while the stated candidate requirement is that applicants be based in the United States.

• Must be based in the United States
• Native or bilingual English proficiency
• Fluent, neutral, and clear spoken English for US-based interactions
• Customer service and appointment scheduling subject matter expertise
• Strong live conversation, improvisational, and communication skills
• Confidence with outbound calls and automated phone systems
• Reliable high-speed internet connection
• Quiet work environment and quality wired or USB headset
• Ability to work autonomously and manage consecutive tasks
• Experience in executive assistance, virtual assistance, concierge services, or phone-based customer support is preferred
• Hospitality, restaurant, or travel experience is preferred
• Negotiation or escalation experience is a plus
• Accurate documentation and careful handling of confidential information

Availability and Start Timeline

Selected representatives are expected to complete onboarding promptly and begin their first shifts within 24 to 48 hours after onboarding. OpenTrain AI typically fills roles within 48 hours, so applicants should be ready for a quick start and committed shift schedule.

• Initial engagement expected to last under one month
• Four five-hour shifts per week
• At least 20 hours of weekly availability
• Genuine weekend availability required for some team members
• First shifts expected within 24 to 48 hours of onboarding