Customer Service Executive - Work from Home

Crafle Consulting Mumbai; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Work from home

Sunday off

Training & growth

Job summary

A work-from-home Customer Service Executive role focusing on outbound sales is available. You will engage customers via outbound calls, follow up on leads, answer queries, and guide enrollments. Strong English, customer focus, and goal-driven attitude are essential; freshers are welcome to apply.

In a remote setup, you will maintain CRM records, manage multiple follow-ups, and build referrals, while gradually developing product knowledge and sales skills.

Qualifications

• Strong verbal and written English communication skills.
• Confidence in outbound calling and customer interaction.
• Customer-focused and sales-oriented approach.
• Good convincing, negotiation, and interpersonal skills.
• Self-motivated and target-oriented attitude.
• Ability to handle objections and customer queries professionally.
• Ability to manage multiple follow-ups in a remote setup.
• Freshers with strong communication skills and a proactive mindset can apply.

Responsibilities

• Outbound Calling & Customer Interaction: Connect with potential and existing customers through outbound calls.
• Lead Follow-Up & Conversion: Follow up with prospective customers and existing leads.
• Customer Service & Query Handling: Respond professionally to customer questions and concerns.
• Product & Service Knowledge: Develop understanding of products and services and explain features clearly.
• Sales & Enrollments: Guide customers through the enrollment process and close sales.
• Generating References & Expanding the Network: Encourage referrals and follow-ups for more leads.
• Customer Engagement & Counseling: Build rapport and provide suitable guidance.
• Maintaining Customer Records: Update CRM with interactions and statuses.

Skills

English proficiency

Outbound calling

Customer focus

Negotiation

Time management

Remote work

Freshers welcome

Tools

CRM tools

Job description

Job Description

Customer Service Executive - Work from Home

Work from Home | Day Shift | 6 Days Working (Sunday Fixed Off)

Experience: 1 - 4 Years Preferred | Freshers Welcome

We are looking for highly motivated Customer Service Executives - Outbound Sales who are confident in speaking with customers, handling outbound calls, generating interest, and converting potential leads into successful sales. The role involves customer interaction, follow-ups, lead conversion, enrollments, and providing appropriate information and guidance. If you have strong communication skills, a customer-focused approach, and an interest in sales, we would like to hear from you.

Key Responsibilities

• Outbound Calling & Customer Interaction: Connect with potential and existing customers through outbound calls. Introduce products/services, understand customer requirements, and generate interest in available offerings.
• Lead Follow-Up & Conversion: Follow up with prospective customers and existing leads. Handle customer queries, provide relevant information, and work towards converting interested prospects into successful sales or enrollments.
• Customer Service & Query Handling: Respond professionally to customer questions and concerns. Provide accurate information, maintain a positive customer experience, and ensure timely follow-up wherever required.
• Product & Service Knowledge: Develop a strong understanding of the companys products and services. Clearly explain features, benefits, pricing, and value propositions to customers.
• Sales & Enrollments: Guide interested customers through the sales or enrollment process. Assist them at each stage and ensure smooth completion of required formalities.
• Generating References & Expanding the Network: Encourage satisfied customers and prospects to provide references. Generate additional leads through referrals and regular follow-ups.
• Customer Engagement & Counseling: Understand customer requirements and provide suitable guidance based on their needs. Build rapport, address concerns, and support customers in making informed decisions.
• Maintaining Customer Records: Update customer interactions, follow-ups, lead status, and sales information accurately in CRM tools or internal records.

What We Are Looking For

• Strong verbal and written English communication skills
• Confidence in outbound calling and customer interaction
• Customer-focused and sales-oriented approach
• Good convincing, negotiation, and interpersonal skills
• Self-motivated and target-oriented attitude
• Ability to handle objections and customer queries professionally
• Ability to manage multiple follow-ups in a remote setup
• Willingness to learn and grow in customer service and outbound sales
• Freshers with strong communication skills and a proactive mindset can apply

Work-from-Home Requirements

• Stable high-speed internet connection
• Laptop or desktop in good working condition
• Headset with a microphone for calls
• Quiet and professional workspace
• Power backup preferred
• Basic familiarity with CRM tools, email, and video calls
• Smartphone for customer follow-ups if required
• Good time management and self-discipline

Perks & Benefits

• Work from home with the flexibility to manage your schedule.
• Fixed Sunday off to ensure a healthy work-life balance.
• Professional growth and skill development through training.
• Opportunity to develop customer service, communication, and sales skills.
• Opportunity to work in a dynamic and fast-growing environment.