Customer Service & Equipment Support Specialist

U-Haul; Round Rock (TX); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid holidays

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Gym reimbursement

MetLife insurance

Discounts on electronics

Paid time off

Life insurance

Dental & Vision

EAP

Identity Theft Protection

Résumé du poste

U-Haul is seeking friendly, motivated people for the position of Customer Service Representative. You will work as part of a supportive team to be the face of U-Haul's exceptional service, helping customers with rentals, by inspecting and maintaining equipment and using U-Scan to dispatch and return items.

The role includes on-the-job education, with bonuses and opportunities to advance, and training for certifications such as hitch installation and forklift operation.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsabilités

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University

Formation

High school diploma or equivalent

Description du poste

U-Haul is seeking friendly, motivated people for the position of Customer Service Representative. You will work as part of a supportive team to be the face of U-Haul's exceptional service, helping customers with rentals, by inspecting and maintaining equipment and using U-Scan to dispatch and return items.

The role includes on-the-job education, with bonuses and opportunities to advance, and training for certifications such as hitch installation and forklift operation.