Customer Service & Equipment Support Specialist

U-Haul International, Inc.; Norwood (MA); On-site; USD 20,664 - 22,041; Full time

Job summary

U‑Haul International, Inc. in Norwood, MA is seeking a friendly Customer Service Representative to help customers with rentals, equipment inspections, and returns. You will use U‑Scan technology and coordinate with the team to ensure smooth operations.

The role offers on-the-job education, potential advancement, and benefits. A valid driver’s license and a high school diploma or equivalent are required, with the ability to lift equipment up to 50 lbs.

Qualifications

• Valid driver's license and the ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U‑Haul center with products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment).
• Drive a forklift (certification offered through U‑Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

Education

High school diploma or equivalent

Job description

U‑Haul International, Inc. in Norwood, MA is seeking a friendly Customer Service Representative to help customers with rentals, equipment inspections, and returns. You will use U‑Scan technology and coordinate with the team to ensure smooth operations.

The role offers on-the-job education, potential advancement, and benefits. A valid driver’s license and a high school diploma or equivalent are required, with the ability to lift equipment up to 50 lbs.