Customer Service & Equipment Support Specialist

U-Haul International, Inc.; Austin (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

401(k) Savings Plan

ESOP

Life insurance

Job summary

U-Haul International, Inc. is seeking a friendly Customer Service Representative to join a supportive team. You will assist customers with U-Haul products and services, use U-Scan to manage rentals, and help inspect and prepare equipment.

The role offers on-the-job education, hands-on interviews, and eligibility-based bonuses and benefits. Applicants must have a valid driver’s license and a high school diploma or equivalent; safety procedures and occasional physical requirements apply.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul International, Inc. is seeking a friendly Customer Service Representative to join a supportive team. You will assist customers with U-Haul products and services, use U-Scan to manage rentals, and help inspect and prepare equipment.

The role offers on-the-job education, hands-on interviews, and eligibility-based bonuses and benefits. Applicants must have a valid driver’s license and a high school diploma or equivalent; safety procedures and occasional physical requirements apply.