Customer Service & Equipment Support Specialist

U-Haul International, Inc.; Lenexa (KS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Opportunities for advancement

Mindset App Reimbursement

Health insurance &Prescription plans,​

Paid holidays, vacation, and sick days

Life insurance

MetLaw Legal program

MetLife auto and home insurance

Discounts on Apple products, Dell

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

24-hour physician available for kids

Business travel insurance

You Matter EAP

LifeLock Identity Theft Protection

Critical Illness/Group Accident Ins

Job summary

U-Haul is seeking a friendly Customer Service Representative to serve customers inside and outside a U-Haul center, assisting with products and services and using U-Scan to manage rentals. This role includes on-the-job education, opportunities for advancement, and enrollment in benefits such as health insurance and a 401(k).

The company promotes quick hiring with a $100 bonus and a $300 bonus upon completion of certification.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Job description

U-Haul is seeking a friendly Customer Service Representative to serve customers inside and outside a U-Haul center, assisting with products and services and using U-Scan to manage rentals. This role includes on-the-job education, opportunities for advancement, and enrollment in benefits such as health insurance and a 401(k).

The company promotes quick hiring with a $100 bonus and a $300 bonus upon completion of certification.