Customer Service & Equipment Support Specialist

U-Haul International, Inc.; Joplin (MO); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Hiring bonus: $100

Cash bonus: $300 upon certification

Health insurance

Paid holidays

401(k)

ESOP

Job summary

U-Haul International, Inc. in Missouri is seeking a Customer Service Representative to be the friendly face of our service team. You will assist customers, use U-Scan tech to manage rentals and inventory, and help move and hook up trucks and trailers.

Responsibilities include inspecting equipment, answering questions, preparing invoices, and educating customers on products. Training is provided with on-the-job education and safety emphasis.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Communication

Education

High School Diploma

Tools

U-Scan technology

Forklift operation

Job description

U-Haul International, Inc. in Missouri is seeking a Customer Service Representative to be the friendly face of our service team. You will assist customers, use U-Scan tech to manage rentals and inventory, and help move and hook up trucks and trailers.

Responsibilities include inspecting equipment, answering questions, preparing invoices, and educating customers on products. Training is provided with on-the-job education and safety emphasis.