Customer Service & Equipment Support Specialist

U-Haul; City of Watertown (NY); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance & Prescription plans

Paid holidays

Life insurance

401(k) Savings Plan

ESOP

Gym Reimbursement

Job summary

U-Haul is seeking a Customer Service Representative to be the face of our service, helping customers with rentals, inspections, and equipment support at our Watertown location. You will use U-Scan tech to manage inventory, assist with driving and hooking up trucks, and educate customers on services offered.

Working as part of a supportive team, you’ll handle invoices, returns, and safety checks while learning through U-Haul University.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).

Skills

Customer service

Communication

Problem solving

Education

High school diploma

Job description

U-Haul is seeking a Customer Service Representative to be the face of our service, helping customers with rentals, inspections, and equipment support at our Watertown location. You will use U-Scan tech to manage inventory, assist with driving and hooking up trucks, and educate customers on services offered.

Working as part of a supportive team, you’ll handle invoices, returns, and safety checks while learning through U-Haul University.