Customer Service & Equipment Support Specialist

U-Haul; Biloxi (MS); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance & Prescription plans

Job summary

U-Haul is seeking a friendly Customer Service Representative in Biloxi to be the face of our service and help customers with rentals, equipment inspections, and product knowledge. You will use smartphone-based U-Scan technology to manage rentals and inventory, move and hook up trucks and trailers, and ensure equipment is clean and safe for customers.

The role emphasizes safety and customer care, with on-the-job education, two hands-on interviews, and even bonuses like a $100 hiring bonus and a

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.
• Ability to learn and use up-to-date technology.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Tools

U-Scan technology

Job description

U-Haul is seeking a friendly Customer Service Representative in Biloxi to be the face of our service and help customers with rentals, equipment inspections, and product knowledge. You will use smartphone-based U-Scan technology to manage rentals and inventory, move and hook up trucks and trailers, and ensure equipment is clean and safe for customers.

The role emphasizes safety and customer care, with on-the-job education, two hands-on interviews, and even bonuses like a $100 hiring bonus and a