Customer Service & Equipment Support Specialist

uhaul; Battle Creek (MI); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Life insurance

Paid time off

Dental & Vision plans

ESOP

Job summary

U-Haul is seeking a Customer Service Representative in Battle Creek, MI to be the friendly face helping customers with rentals and equipment. You’ll use U-Scan tech to manage rentals, assist customers, and ensure vehicles and equipment are prepared and safe for use.

The position includes on-the-job education, potential certification opportunities, and bonuses for performance. Join a team focused on service and safety at our Battle Creek location.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative in Battle Creek, MI to be the friendly face helping customers with rentals and equipment. You’ll use U-Scan tech to manage rentals, assist customers, and ensure vehicles and equipment are prepared and safe for use.

The position includes on-the-job education, potential certification opportunities, and bonuses for performance. Join a team focused on service and safety at our Battle Creek location.