Customer Service & Equipment Specialist — On-the-Job Training

U-Haul; Akron (OH); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

Life insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Dental & Vision Plans

Business travel insurance

You Matter EAP

Job summary

U-Haul is seeking a Customer Service Representative to be the face of its exceptional service. You will assist customers inside and outside a U-Haul center, using up-to-date technology to dispatch and return equipment, and help ensure a smooth rental experience.

You will work with a supportive team, participate in ongoing training through U-Haul University, and may be eligible for on-the-job education, interviews, and performance bonuses such as the $100 hiring bonus and $300 cash bonus upon

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license with good driving record.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative to be the face of its exceptional service. You will assist customers inside and outside a U-Haul center, using up-to-date technology to dispatch and return equipment, and help ensure a smooth rental experience.

You will work with a supportive team, participate in ongoing training through U-Haul University, and may be eligible for on-the-job education, interviews, and performance bonuses such as the $100 hiring bonus and $300 cash bonus upon