Customer Service Pro: On-the-Job Training & Equipment Prep

U-Haul International, Inc.; Chicago (IL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid holidays; vacation; sick days

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Gym Reimbursement Program

Job summary

U-Haul is seeking a Customer Service Representative to be the face of its service and help customers with equipment questions while inspecting and maintaining equipment. You will assist customers using U-Haul technology to dispatch and return gear, and participate in ongoing U-Haul education through U-Haul University.

The role offers on-the-job education, two hands-on interviews with pay, and bonus opportunities including a $100 hiring bonus and a $300 cash bonus after certification.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative to be the face of its service and help customers with equipment questions while inspecting and maintaining equipment. You will assist customers using U-Haul technology to dispatch and return gear, and participate in ongoing U-Haul education through U-Haul University.

The role offers on-the-job education, two hands-on interviews with pay, and bonus opportunities including a $100 hiring bonus and a $300 cash bonus after certification.