Customer Service & Equipment Specialist (Lot/Rentals)

U-Haul Co. of South Carolina; Phoenix (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Paid holidays

Life insurance

Job summary

U-Haul Holding Company is seeking a Customer Service Representative in Phoenix, AZ. You will be the face of U-Haul, assisting customers with products and services, dispatching rentals via U-Scan, and helping with truck and trailer hookups. The role includes onsite training and opportunities to learn on the job.

The position emphasizes customer interaction, equipment inspection, and helping customers throughout their journeys, with on-the-job education provided.

Qualifications

• Valid driver�s license and ability to maintain a good driving record.
• High school diploma or equivalent

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Education

High school diploma or equivalent

Job description

U-Haul Holding Company is seeking a Customer Service Representative in Phoenix, AZ. You will be the face of U-Haul, assisting customers with products and services, dispatching rentals via U-Scan, and helping with truck and trailer hookups. The role includes onsite training and opportunities to learn on the job.

The position emphasizes customer interaction, equipment inspection, and helping customers throughout their journeys, with on-the-job education provided.