Customer Service & Equipment Specialist

U-Haul; Lakewood (WA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Life insurance

Paid holidays, vacation, and sick days

Job summary

U-Haul is seeking a Customer Service Representative who excels in helping people and working in a fast-paced team setting. You will greet customers, assist with rentals, inspect equipment, and use U-Scan technology to manage inventory and dispatch.

Responsibilities include educating customers about products, preparing invoices, and handling equipment returns. Certifications offered for propane, forklift, and continued U-Haul education are provided on employment.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Valid driver's license

Good driving record

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative who excels in helping people and working in a fast-paced team setting. You will greet customers, assist with rentals, inspect equipment, and use U-Scan technology to manage inventory and dispatch.

Responsibilities include educating customers about products, preparing invoices, and handling equipment returns. Certifications offered for propane, forklift, and continued U-Haul education are provided on employment.