Customer Service & Equipment Rental Specialist

U-Haul; Fultondale (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Career stability

Advancement opportunities

Health insurance & Prescription plans

Paid holidays, vacation, sick days

Life insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Job summary

U-Haul is seeking a Customer Service Representative to be the face of its service and assist customers with rentals, equipment inspections, and driving tasks at the Fultondale, Alabama location. You will use U-Scan technology to dispatch and return equipment, and participate in ongoing training through U-Haul University.

The role offers an on-the-job education, a fast-paced team environment, and opportunities to earn bonuses through performance programs, with the potential for career advancement

Qualifications

• Minimum Qualifications: Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative to be the face of its service and assist customers with rentals, equipment inspections, and driving tasks at the Fultondale, Alabama location. You will use U-Scan technology to dispatch and return equipment, and participate in ongoing training through U-Haul University.

The role offers an on-the-job education, a fast-paced team environment, and opportunities to earn bonuses through performance programs, with the potential for career advancement