Customer Service & Equipment Dispatch Specialist

U-Haul; Columbus (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Hiring bonus: $100

Cash bonus after Certification: $300

Health insurance & Prescription plans

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Job summary

U-Haul is seeking a Customer Service Representative who is people-focused and ready to help customers with rentals, equipment inspections, and service inquiries. You will be the face of U-Haul’s commitment to exceptional service and will use U-Scan technology to dispatch and manage equipment.

Responsibilities include assisting customers, inspecting and repairing equipment, and educating clients on products and services.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative who is people-focused and ready to help customers with rentals, equipment inspections, and service inquiries. You will be the face of U-Haul’s commitment to exceptional service and will use U-Scan technology to dispatch and manage equipment.

Responsibilities include assisting customers, inspecting and repairing equipment, and educating clients on products and services.