Customer Service Engineer – Medical Imaging Equipment

Infosoft Inc.; United States; Remote; USD 48,000 - 55,000; Full time

Job summary

Infosoft Inc. is seeking a Customer Service Engineer for Medical Imaging Equipment.

This remote, 12-month assignment involves field-based support of diagnostic imaging systems in healthcare facilities, requiring travel. You will become proficient with the PACE service-management software, install and maintain CT, MRI, X-ray, and other imaging modalities, and provide expert customer service in a professional environment.

Qualifications

• Hands-on experience servicing medical diagnostic imaging equipment.
• Field-service experience at customer locations.
• Strong troubleshooting across electrical, electronic, and mechanical systems.
• Experience with preventive and corrective maintenance in the field.

Responsibilities

• Develop subject-matter expertise in the PACE service-management software used to manage field-service activities, service documentation, labor/time, and parts consumption.
• Assist Customer Service Engineers with questions and practical issues related to PACE usage during the implementation period.
• Support the organization during the post-launch hyper-care period, helping identify and resolve operational issues associated with the new service workflow.
• Transition, when appropriate, into a field-based Customer Service Engineer assignment supporting medical imaging equipment.
• Install and place diagnostic imaging equipment into service at healthcare customer locations.
• Perform preventive maintenance and corrective service on assigned imaging systems.
• Investigate equipment failures, isolate root causes, and complete required repairs or component replacements.
• Troubleshoot electrical, electronic, electromechanical, mechanical, and system-level equipment problems.
• Document service work accurately, including equipment history, parts used, labor/time, and completed activities.
• Provide responsive technical assistance to customers and explain equipment/service issues in a professional manner.
• Develop effective working relationships with customer personnel and internal technical/service teams.
• Manage service activities across an assigned metropolitan territory and organize work based on customer and business requirements.
• Support a variety of diagnostic imaging equipment as assigned.
• Maintain flexibility to work different shifts and provide overtime support when required by service needs.

Skills

Field-service experience

Troubleshooting

Customer-facing communication

Medical imaging equipment knowledge

Documentation using field-service系统

PACE service-management software

Education

Associate degree or military experience in a related technical field

Biomedical engineering or related discipline preferred

Tools

PACE service-management software

Job description

Job Title: Customer Service Engineer – Medical Imaging Equipment

Pay Rate: $35 to $40/Hr

Duration: 12 Months

Location: Remote

Note: This position requires Travel.

Healthcare Diagnostics division.

Our client is seeking a technically capable Customer Service Engineer to support medical imaging equipment in a field-based, customer-facing environment. The initial assignment will focus on becoming proficient with the PACE service-management software platform and helping field service personnel adopt the system during implementation and post-launch support. Following the transition period, the position may provide an opportunity to move into a Customer Service Engineer assignment supporting diagnostic imaging systems in the local region. The ideal candidate combines hands-on equipment troubleshooting skills with strong customer-service abilities and is comfortable working independently at healthcare facilities. The candidate will need to travel as needed

• Develop subject-matter expertise in the PACE service-management software platform used to manage field-service activities, service documentation, labor/time, and parts consumption.
• Assist Customer Service Engineers with questions and practical issues related to PACE usage during the implementation period.
• Support the organization during the post-launch hyper-care period, helping identify and resolve operational issues associated with the new service workflow.
• Transition, when appropriate, into a field-based Customer Service Engineer assignment supporting medical imaging equipment.
• Install and place diagnostic imaging equipment into service at healthcare customer locations.
• Perform preventive maintenance and corrective service on assigned imaging systems.
• Investigate equipment failures, isolate root causes, and complete required repairs or component replacements.
• Troubleshoot electrical, electronic, electromechanical, mechanical, and system-level equipment problems.
• Perform equipment modifications and service activities in accordance with applicable technical procedures.
• Document service work accurately, including equipment history, parts used, labor/time, and completed activities.
• Provide responsive technical assistance to customers and explain equipment/service issues in a professional manner.
• Develop effective working relationships with customer personnel and internal technical/service teams.
• Manage service activities across an assigned metropolitan territory and organize work based on customer and business requirements.
• Support a variety of diagnostic imaging equipment as assigned.
• Maintain flexibility to work different shifts and provide overtime support when required by service needs.
• Continue developing technical expertise and pursue opportunities for advancement within the field-service organization.

Requirements

• Hands-on experience servicing, maintaining, troubleshooting, repairing, or installing medical diagnostic imaging equipment such as CT, MRI, X-ray, fluoroscopy, radiography, ultrasound, or related imaging systems.
• Demonstrated field-service experience working independently at customer locations.
• Strong troubleshooting capability across electrical, electronic, electromechanical, mechanical, or computerized equipment systems.
• Experience performing preventive and corrective maintenance and resolving equipment failures in the field.
• Strong customer-facing communication skills and the ability to represent the organization professionally at healthcare facilities.
• Ability to accurately document service activity, parts usage, labor/time, and equipment history using a field-service or work-order management system.
• PACE or a similar service-management software experience is preferred; experience with a comparable field-service management or work-order platform may be considered.
• Ability to work effectively in a geographically assigned service territory.
• Willingness to work varying shifts and overtime when business requirements dictate; advance notice will be provided for planned schedule changes.
• Associate degree, college, or military experience in a related technical field.
• Relevant technical education in biomedical engineering, electronics, electrical engineering, mechanical engineering, engineering technology, medical equipment technology, or a related discipline is preferred.
• Experience supporting multiple imaging modalities or complex diagnostic imaging systems is highly desirable.
• Experience with a major medical imaging equipment manufacturer or healthcare technology organization is a plus.
• The position requires a hands‑on approach to field service rather than an exclusively administrative, managerial, or software‑support role.