Customer Service Engineer 2 - Diagnostics - Clifton, NJ

Siemens Healthineers AG; Clifton (NJ); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Siemens Healthineers AG in Clifton, NJ seeks a Customer Service Engineer to support FlexLab HT Total Laboratory Automation and Atellica Instrument analyzers. This on-site role involves performing maintenance, troubleshooting and repairs at a high-volume MegaLab facility.

You will install, calibrate, and service equipment, train operators, manage assets including a company car and devices, and uphold revenue and inventory controls while building strong customer relationships.

Qualifications

• Install, troubleshoot, repair and perform preventative maintenance on FlexLab HT automation modules and Atellica analyzers.
• Maintain calibration and diagnostics to ensure optimal system performance in a high-volume reference lab.
• Manage assets, including company car, cell phone, computer, tools, and inventory parts.

Responsibilities

• Install, troubleshoot, repair and perform preventive maintenance on FlexLab HT automation modules and Atellica connections.
• Perform maintenance, diagnostics, and repairs on Atellica analyzer systems in a high-volume reference lab.
• Deliver timely repairs and train laboratory operators and technical staff.
• Manage financial performance within capacity, including revenue, expenses and inventory.
• Ensure calibration test equipment is current and not overdue.
• Document usage of tools and equipment in eFSR.
• Manage company assets issued, including car, devices, tools and parts.
• Maintain professional relationships with customers and peers; perform administrative duties.

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. This position focuses on supporting FlexLab HT Total Laboratory Automation systems and Atellica Instrument analyzers at a high-volume laboratory facility.

Service Area: Clifton, NJ Shift Requirements:: TBD (1st, 2nd, or 3rd shift) This is a role well suited to an ambitious professional, looking for the next step in their career.

As a Customer Service Engineer supporting FlexLab HT and Atellica product lines, you will be responsible for: You will be servicing FlexLab HT Total Laboratory Automation systems and Atellica Instrument analyzers at the MegaLab facility in Clifton, NJ. Customer Service Engineer level based on prior experience.

• installing, troubleshooting, repairing and performing preventative maintenance on FlexLab HT automation modules, analyzer connections, check‑in/check‑out stations, and pre/post‑analytical equipment with minimal supervision.
• performing maintenance, diagnostics, and repairs on Atellica analyzer systems to ensure continuous operation in a high-volume reference laboratory environment.
• delivering both timely and effective repairs as well as adequate training of laboratory operators and technical staff to ensure optimal system performance and productivity.
• managing financial performance within your capacity, meeting or exceeding budget for revenue generation, expense control and inventory management.
• ensuring that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field.
• documenting usage of tools and test equipment on eFSR.
• managing company assets issued to you, including a company car, cell phone, computer, tools, inventory parts, and other equipment.
• establishing and maintaining proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

This position may suit you best if you are familiar with what is below, and would like to develop your career with Healthineers: