Customer Service Engineer II - Automotive Simulation

Cadence; Livonia (MI); On-site; USD 80,000 - 100,000; Full time

Job summary

Cadence in Livonia, Michigan is seeking a Customer Service Engineer II to support Adams software products within the Global Technical Support Team. This role offers growth through advanced technology and customer-focused problem solving.

You’ll deliver training, create knowledge content, and collaborate with sales, services, and R&D to improve products while maintaining high responsiveness and quality in customer support.

Qualifications

• Master’s degree in Mechanical Engineering is required for this role.
• Recent graduates are welcome to apply.
• Strong communication skills and ability to simplify complex concepts.
• Self-organized, deadline-driven, and a team player.
• Good understanding of mechanical systems and basic automotive concepts.
• Passion for customer support and helping customers succeed.
• Eligible to work in the U.S.

Responsibilities

• Provide advanced technical support for Adams products, from basic inquiries to complex issues.
• Deliver product training and live demos for customers.
• Create knowledge content (how-to articles, videos, presentations).
• Engage with user community and forums.
• Collaborate with sales, services, and R&D to share feedback and improve products.
• Meet or exceed KPIs for responsiveness and quality in customer support.

Skills

Strong communication

Team player

Self-organized

Deadline-driven

Customer-focused

Education

Master's degree in Mechanical Engineering

Tools

Adams

MSC Nastran

ANSYS

CATIA

Creo

SolidWorks

MATLAB

Python

C++

Job description

Cadence in Livonia, Michigan is seeking a Customer Service Engineer II to support Adams software products within the Global Technical Support Team. This role offers growth through advanced technology and customer-focused problem solving.

You’ll deliver training, create knowledge content, and collaborate with sales, services, and R&D to improve products while maintaining high responsiveness and quality in customer support.