Customer Service Engineer

Worldwide TechServices; Blue Springs (MS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Worldwide TechServices is seeking an IT Helpdesk professional to perform basic and moderately complex troubleshooting and repair for end-user devices including PCs, laptops, tablets, and printers. You will provide desk-side support, handle IMAC activities, and communicate status and estimates to users and the service desk.

Responsibilities include adhering to service operations policies, meeting customer service metrics, and assisting with change management requests.

Qualifications

• Performs basic and moderately complex troubleshooting and repair on PCs, desktops, laptops, tablets and printers.
• Provides end-user desk-side support and other related activities.
• Responds to change management requests by installing new PC equipment.
• Displays strong technical and professional service skills at all times.
• Meets customer service satisfaction levels and operational metrics as outlined.

Responsibilities

• Troubleshoot and repair PCs, desktops, laptops, tablets and printers.
• Provide end-user desk-side support and related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Communicate status, repair times, and arrival times to end-users and service desk.

Skills

Troubleshooting

End-user support

IMAC

Customer service

Desk-side support

Job description

Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
Provide support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.