Customer Service-Eligibility Navigator

Albany County Opportunity, Incorporated; City of Albany (NY); Sur place; USD 24 000 - 34 000; Plein temps

Avantages offerts par ce poste

Health, Dental & Vision Insurance

Employer-paid life/AD&D Insurance

403(b) with employer contribution

Tuition Assistance

Employee Assistance Program (EAP)

Opportunity for Advancement

Paid Time Off

12 paid holidays

Résumé du poste

Albany Community Action Partnership is hiring full-time Customer Service-Eligibility Navigators to join our team at our main office in Albany, New York. You will enroll individuals in ACAP programs and connect them to essential services through community partners.

Qualifications include a high school diploma and at least two years in customer service or data entry in a call center or social services setting. Bilingual skills are a plus and a passion for helping people is essential.

Qualifications

• High school diploma or equivalent required.
• Minimum two years of customer service and data entry experience in a call center, social services, or client-facing setting.
• Associate degree in human services, social work, psychology, or related field preferred.
• Basic PC skills including database entry, word processing, and spreadsheets required.
• Bi- or multi-lingual skills are a plus.

Responsabilités

• Engage with customers by phone, email, and in-person to provide excellent service.
• Complete customer intakes and assessments to determine eligibility for ACAP programs.
• Coordinate enrollment by linking customers to ACAP services and community resources.
• Maintain accurate and up-to-date records.

Connaissances

Customer service

Data entry

Bilingual

Formation

High school diploma or equivalent

Associate's degree in human services, social work, psychology, or related field

Outils

Word processing

Spreadsheet skills

Database entry

Description du poste

Description

Are you passionate about supporting individuals and families by connecting them to much-needed services and resources?

At ACAP, we’ve been empowering individuals and families by expanding opportunities and breaking down barriers to success for nearly 60 years. As a Customer Service-Eligibility Navigator, you will collaborate with individuals and families to enroll them in ACAP programs and connect them to other needed resources through our community partners.

ACAP is hiring full-time Customer Service-Eligibility Navigators to join our team in-person at our main office in Albany, New York.

Benefits Include:

Paid Time Off Benefits: Sick and Personal Leave, 12 paid holidays, 403(b) with employer contribution; Insurance Benefits: Health, Dental & Vision Insurance, Employer-paid life/AD&D Insurance, Short-term/Long-term Insurance; Additional Benefits: Tuition Assistance, Employee Assistance Program (EAP), and Opportunity for Advancement!

Pay starts at $21.27 per hour; Monday - Friday; 37.5 hours per week

Qualifications:

A high school diploma or equivalent is required, along with a minimal two years of customer service and data entry experience in a call center, social services, or other client-facing administrative setting is required. Experience conducting intake and eligibility within a human services organization, nonprofit agency, or community-based organization will also meet this requirement. An associate's degree in human services, social work, psychology, or a related field is preferred. Basic PC skills including database entry, word processing, and spreadsheet skills is required. Bi- or Multi-lingual skills are a plus.

Responsibilities:

• Engage with customers through phone, email, and in-person meetings to foster positive relationships and provide excellent customer service;
• Complete customer intakes and assessments by gathering required documentation to determine eligibility for ACAP programs and services;
• Coordinate seamless program enrollment by connecting customers to ACAP’s services and other community resources, ensuring a smooth transition for those seeking assistance; and
• Collect and manage data while maintaining accurate and up-to-date records.

ABOUT ALBANY COMMUNITY ACTION PARTNERSHIP

Be a part of an organization that values the growth of both its customers and its staff. Albany Community Action Partnership (ACAP) is a community action agency serving individuals and families living in poverty for nearly 60 years. Our services are administered through three departments: Career and Community Services, Early Childhood Education, and Energy Services. Each year, ACAP fosters opportunities for self-empowerment and enrichment in the lives of thousands of young children and families. Our mission is to partner with families and communities to expand opportunities and build stronger networks to foster upward economic mobility.

No phone calls, please.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.