Customer Service - Donor Support Technician Plasma Operations Plasma Center Operations CSL Plas[...]

CSL Vifor; Lincoln Park (MI); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Paid sick leave

401(k) Savings Program

Job summary

CSL Vifor is seeking a part-time pheresis support technician to prepare the donor, donor area, and equipment for the pheresis process at our center in Michigan. The role requires attention to safety and record-keeping using the PDA, and it involves close monitoring of donors and equipment.

The ideal candidate has a high school diploma and at least three months of medical or health-provider experience, with willingness to work overtime as needed and to maintain strict confidentiality.

Qualifications

• High school diploma or equivalent required.
• Minimum of three months’ work experience in a medical or health-provider environment or equivalent education/experience.

Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to alarms or signals during the process.
• Disconnects the donor when the process is complete.
• Maintains awareness of donor reactions during or after the pheresis process and notifies staff.
• Records incidents during the pheresis process using the PDA, including alerts and donor data.
• Links equipment and consumables to the appropriate donor in the system.
• Alerts supervisor of donor flow issues.
• Ensures accurate donor data entry in the electronic donor information system per SOPs.
• Maintains clean, efficient work environment and available supplies; follows HSE/OSHA policies.
• Maintains donor, center, and personnel confidentiality.
• May be cross-trained in other areas as needed.
• Bilingual skills may be required at organization’s discretion.

Skills

Basic math

Education

High school diploma or equivalent

Job description

Job Description

Job Description Summary

Responsible for preparing the donor, donor area and equipment for the pheresis process.

Main Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Education

High school diploma or equivalent required

Experience

Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience

Must be able to perform basic math calculations

Working Conditions (physical & mental requirements)

Ability to understand, remember and apply oral and/or written instructions

Ability to understand and follow basic instructions and guidelines

Must be able to see and speak with customers and observe equipment operation.

Occasionally perform tasks while standing and walking up to 100% of time

Reach, bend, kneel and have high level of manual dexterity

Occasionally be required to lift and carry up to 25 pounds

Fast paced environment with frequent interruptions

Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens

Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

Required to work overtime and extended hours to support center operational needs

EEO Statement

Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

Benefits

CSL offers the following benefits for this part-time position:

• Paid sick leave
• the option to participate in CSL’s 401(k) Savings Program.