Customer Service - Donor Support Technician

CSL Plasma; Lincoln Park (MI); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Paid sick leave

401(k) Savings Program

Job summary

CSL Plasma in Lincoln Park, MI is seeking a part-time Apheresis Technician to prepare the donor, donor area and equipment for the pheresis process and to monitor the donor and machine throughout the procedure.

You will record incidents using a PDA, ensure accurate donor data entry, maintain safety and cleanliness, and support center operations as needed. The role requires a high school diploma and at least 3 months in a medical setting.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience.
• Must be able to perform basic math calculations.

Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to alarms or signals during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness to any donor reactions and notifies staff.
• Uses PDA to record incidents during the pheresis process (machine alerts, alarms, volume variances, donor adverse events).
• Links equipment and soft goods used to the appropriate donor in the PDA system.
• Alerts Supervisor of donor flow issues.
• Ensures accurate recording of donor data in the electronic donor information system per SOPs.
• Follows HSE and OSHA policies and promotes safety.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet business needs.
• Bilingual skills may be required, at organization’s discretion.
• Performs other job-related duties as assigned.

Skills

PDA usage

Data entry

Medical terminology

Basic math

Safety awareness

Donor interaction

Education

High school diploma

Job description

Job Description Summary

Responsible for preparing the donor, donor area and equipment for the pheresis process.

Main Responsibilities

1. Prepares the autopheresis machine for the pheresis process.
2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
3. Disconnects the donor when the process is complete.
4. Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
5. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
6. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
7. Alerts Group Leader or Supervisor of donor flow issues.
8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
9. Understands the policies and procedures associated with hyper immune programs at the center if applicable.
10. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
11. Maintains confidentiality of all personnel, donor and center information.
12. May be cross-trained in other areas to meet the needs of the business.
13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
14. Perform job-related duties as assigned.

Education

High school diploma or equivalent required

Experience

• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations

Working Conditions (physical & mental requirements)

• Ability to understand, remember and apply oral and/or written instructions
• Ability to understand and follow basic instructions and guidelines
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs

Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

Note: We may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings.

CSL offers the following benefits for this part-time position:

• Paid sick leave
• the option to participate in CSL's 401(k) Savings Program.