Customer Service - Donor Support Technician Plasma Operations Plasma Center Operations CSL Plas[...]

CSL Vifor; Aston Township (PA); On-site; USD 32,000 - 52,000; Full time

Job summary

CSL Vifor in Aston Township, PA seeks a donor center technician to prepare donors, area, and pheresis equipment for processing. You will monitor donors, respond to alarms, and disconnect donors once complete, ensuring safety and accuracy of records.

The role requires documenting incidents in the PDA, linking supplies to donors, and maintaining a clean, compliant environment with safety training. Overtime may be necessary, and bilingual skills may be required.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 months of work experience in a medical or health provider setting.
• Ability to perform basic math calculations.
• Willingness to work overtime as needed.

Responsibilities

• Prepare the autopheresis machine for the pheresis process.
• Monitor donor and process, respond to alarms or signals.
• Disconnect donor when process is complete.
• Maintain awareness of donor reactions and notify staff as needed.
• Record incidents and equipment linkage in the PDA and donor system.
• Link equipment and supplies to the appropriate donor in the system.
• Alert Group Leader or Supervisor to donor flow issues.
• Ensure accurate donor data is recorded in the electronic system.
• Maintain clean, safe work environment and ensure supplies are available.
• Follow HSE and OSHA policies and promote safety.
• Maintain donor, center, and personnel confidentiality.
• May be cross-trained in other areas as needed.

Skills

Pheresis process

Medical environment

Math calculations

Education

High school diploma

Tools

PDA usage

Electronic donor system

Job description

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

• Prepares the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understand the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintain confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Your skills and experience

Education

High school diploma or equivalent required

Experience

• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Will perform basic math calculations

Working Conditions

(physical & mental requirements)

• Understand, remember and apply oral and/or written instructions
• Understand and follow basic instructions and guidelines
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs