Customer Service - Donor Support Technician

CSL; Lincoln Park (MI); On-site; USD 21,000 - 32,000; Part time

Benefits offered by this job

Paid sick leave

401(k) Savings Program

Job summary

CSL is seeking a part-time donor pheresis support technician to prepare the machine and donor area for pheresis, monitor the procedure, and ensure accurate data entry in the donor information system.

Responsibilities include responding to alarms, documenting incidents, and maintaining a clean, safe work environment in accordance with HSE/OSHA policies. Prior healthcare exposure is preferred, with a HS diploma required.

Qualifications

• High school diploma or equivalent required.
• Minimum of three months’ work experience, preferably in medical or health provider environment.
• Must be able to perform basic math calculations.

Responsibilities

• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and pheresis process and respond to alarms or signals.
• Disconnect the donor when the process is complete.
• Maintain alertness to donor reactions and notify appropriate staff.
• Record incidents and donor data using the PDA and donor information system.
• Link equipment and supplies to the appropriate donor in the system.
• Alert supervisor of donor flow issues.
• Keep records accurate in the electronic donor information management system.
• Follow HSE and OSHA policies to maintain a safe work environment.
• May be cross-trained in other areas as needed.

Skills

Basic math

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

PDA systems

Electronic donor information system

Job description

Job Description Summary

Responsible for preparing the donor, donor area and equipment for the pheresis process.

Main Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Education

High school diploma or equivalent required

Experience

Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience

Must be able to perform basic math calculations

Working Conditions (physical & mental requirements)

Ability to understand, remember and apply oral and/or written instructions

Ability to understand and follow basic instructions and guidelines

Must be able to see and speak with customers and observe equipment operation.

Occasionally perform tasks while standing and walking up to 100% of time

Reach, bend, kneel and have high level of manual dexterity

Occasionally be required to lift and carry up to 25 pounds

Fast paced environment with frequent interruptions

Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

Required to work overtime and extended hours to support center operational needs

Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings.

CSL offers the following benefits for this part-time position: Paid sick leave; and the option to participate in CSL’s 401(k) Savings Program.