Customer Service - Donor Support Technician

CSL Plasma; Flint (MI); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Paid sick leave

CSL 401(k) Savings Program

Job summary

CSL Plasma Flint, MI is seeking a part-time Pheresis Technician to prepare the donor, donor area and equipment for the pheresis process. You will monitor the donor, respond to alarms, and ensure accurate data entry and safety compliance.

Responsibilities include recording incidents with a PDA, maintaining a clean work environment, and following HSE/OSHA policies. A high school diploma and basic math ability are required; healthcare experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Minimum of three months' work experience, preferably in medical or health-provider environment or equivalent.
• Must be able to perform basic math calculations.
• Ability to understand, remember and apply oral and/or written instructions.
• Must be able to see and speak with customers and observe equipment operation.

Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process; responds to alarms or signals.
• Disconnects the donor when the process is complete.
• Maintains alertness for donor reactions and notifies staff as needed.
• Uses a PDA to record incidents and connect equipment to donors.
• Links equipment and consumables to the appropriate donor in the system.
• Alerts supervisor of donor flow issues.
• Ensures accurate donor data recording in the donor information system.
• Adheres to SOPs and center policies on safety and confidentiality.
• May be cross-trained in other areas as needed.
• Bilingual skills may be required per organizational needs.

Education

High school diploma or equivalent

Job description

CSL Plasma Flint , MI

NEW

Part Time

NEW Part Time Job Description

Job Description Summary

Responsible for preparing the donor, donor area and equipment for the pheresis process.

Job Description

Main Responsibilities

1. Prepares the autopheresis machine for the pheresis process.
2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
3. Disconnects the donor when the process is complete.
4. Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
5. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
6. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
7. Alerts Group Leader or Supervisor of donor flow issues.
8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
9. Understands the policies and procedures associated with hyper immune programs at the center if applicable.
10. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
11. Maintains confidentiality of all personnel, donor and center information.
12. May be cross-trained in other areas to meet the needs of the business.
13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
14. Perform job-related duties as assigned.

Education

High school diploma or equivalent required

Experience

Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience

Must be able to perform basic math calculations

Working Conditions (physical & mental requirements)

Ability to understand, remember and apply oral and/or written instructions

Ability to understand and follow basic instructions and guidelines

Must be able to see and speak with customers and observe equipment operation.

Occasionally perform tasks while standing and walking up to 100% of time

Reach, bend, kneel and have high level of manual dexterity

Occasionally be required to lift and carry up to 25 pounds

Fast paced environment with frequent interruptions

Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

Required to work overtime and extended hours to support center operational needs

Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings.

Benefits

• Paid sick leave
• the option to participate in CSL's 401(k) Savings Program.

Location/Region: Flint, Michigan