Customer Service - Donor Support Technician

CSL; Flint (MI); On-site; USD 21,000 - 33,000; Part time

Benefits offered by this job

Paid sick leave

401(k) Savings Program

Job summary

CSL is seeking a Pheresis Support Technician in Michigan to prepare the autopheresis equipment and monitor donors during the pheresis procedure. The role requires attention to safety, data accuracy, and adherence to SOPs.

The position is part-time with requirements including a high school diploma or equivalent and at least 3 months of healthcare experience. Cross-training may occur to support center operations.

Qualifications

• Basic math calculations are required.
• High school diploma or equivalent is required.
• Minimum 3 months of work experience in a medical/health setting is preferred.

Responsibilities

• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process and respond to alarms or signals.
• Disconnect the donor when the process is complete.
• Maintain alertness for donor reactions and notify staff when needed.
• Record incidents and link equipment to the donor using the PDA.
• Ensure accurate donor data entry in the electronic system.

Skills

Basic math skills

Education

High school diploma or equivalent

Job description

Job Description Summary

Responsible for preparing the donor, donor area and equipment for the pheresis process.

Main Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Education

High school diploma or equivalent required

Experience

Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience

Must be able to perform basic math calculations

Working Conditions (physical & mental requirements)

Ability to understand, remember and apply oral and/or written instructions

Ability to understand and follow basic instructions and guidelines

Must be able to see and speak with customers and observe equipment operation.

Occasionally perform tasks while standing and walking up to 100% of time

Reach, bend, kneel and have high level of manual dexterity

Occasionally be required to lift and carry up to 25 pounds

Fast paced environment with frequent interruptions

Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

Required to work overtime and extended hours to support center operational needs

Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings.

CSL offers the following benefits for this part-time position: Paid sick leave; and the option to participate in CSL’s 401(k) Savings Program.