Customer Service - Donor Support Technician

CSL Plasma; Temple (PA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking organization dedicated to making a difference in the lives of those with rare diseases. In this role, you'll be responsible for preparing donors and monitoring the pheresis process, ensuring safety and compliance with health regulations. Your contributions will directly impact the efficiency of plasma collection, helping to provide vital treatments for patients in need. With a commitment to inclusion and belonging, this company offers a supportive work environment where your skills can flourish. If you're ready to make a meaningful impact, this opportunity awaits you.

Qualifications

• Minimum of three months’ experience in a medical or health provider environment.
• Ability to perform basic math calculations.

Responsibilities

• Prepare and monitor the autopheresis machine during the pheresis process.
• Record incidents and maintain donor data accurately.

Skills

Basic Math Skills

Bilingual Skills

Education

High School Diploma or Equivalent

Tools

Personal Digital Assistant (PDA)

Job description

The Opportunity

Responsible for preparing the donor, donor area, and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

1. Prepare the autopheresis machine for the pheresis process.
2. Monitor the donor and the pheresis process, responding to specific alarms or signals that may occur during the process.
3. Disconnect the donor when the process is complete.
4. Maintain alertness and awareness of any reactions the donor may have during or after the pheresis process and notify appropriate staff.
5. Use Personal Digital Assistant (PDA) to record incidents during the pheresis process, such as machine alerts, alarms, volume variances, and donor adverse events.
6. Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
7. Alert Group Leader or Supervisor of donor flow issues.
8. Ensure accurate recording of donor data in the electronic donor information management system following Standard Operating Procedures (SOPs).
9. Understand policies and procedures related to hyper immune programs at the center, if applicable.
10. Maintain a clean, efficient work environment and ensure sufficient operating supplies and forms are available as needed. Follow all Health, Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and promote safety in all actions.
11. Maintain confidentiality of all personnel, donor, and center information.
12. May be cross-trained in other areas to meet business needs.
13. Bilingual skills may be required, at the organization’s discretion, to meet business needs.
14. Perform other job-related duties as assigned.

Your Skills and Experience

Education

High school diploma or equivalent required.

Experience

• Minimum of three (3) months’ work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
• Ability to perform basic math calculations.

Working Conditions

• Understand, remember, and apply oral and/or written instructions.
• Follow basic instructions and guidelines.
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of the time.
• Reach, bend, kneel, and have a high level of manual dexterity.
• Occasionally lift and carry up to 25 pounds.
• Work in a fast-paced environment with frequent interruptions.
• Be exposed to hazardous chemicals, extreme temperatures, and blood-borne pathogens; required to wear Personal Protective Equipment (PPE) as necessary.
• Work overtime and extended hours to support center operations.

Our Benefits

For more information on CSL Plasma benefits, visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps ensure that people with rare and serious diseases can live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.

We want CSL to reflect the world around us

As a global organization with employees in 35+ countries, CSL embraces inclusion and belonging. Learn more about Inclusion & Belonging at CSL.

Do work that matters at CSL Plasma!