Customer Service - Donor Support Technician

CSL; Taylor (Lackawanna County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health care benefits

Life insurance

Short- and Long-Term Disability

401(k) Savings Program

Paid Time Off

Paid observed holidays

Job summary

CSL is seeking a dedicated Phlebotomy/Pheresis Support role to prepare donors, equipment, and processes for pheresis. The position requires attention to donor safety, precise data entry, and strict adherence to SOPs in a fast-paced clinical setting.

Responsibilities include machine setup, monitoring during the procedure, documentation in the PDA and donor information system, and potential cross-training in related areas. This is a full-time on-site role with standard safety practices.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience.
• Must be able to perform basic math calculations.

Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to alarms or signals during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness to donor reactions and notifies appropriate staff as needed.
• Uses PDA to record incidents during the pheresis process, including machine alerts and donor events.
• Links equipment and soft goods used in the pheresis process to the appropriate donor in the system.
• Alerts supervisor of donor flow issues.
• Ensures accurate donor data is recorded in the electronic donor information management system.

Education

High school diploma or equivalent

Job description

Job Description

Job Description Summary

Responsible for preparing the donor, donor area and equipment for the pheresis process.

Main Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Education

• High school diploma or equivalent required

Experience

• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations

Working Conditions (physical & mental requirements)

• Ability to understand, remember and apply oral and/or written instructions
• Ability to understand and follow basic instructions and guidelines
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs

CSL offers the following benefits for this full-time position, most are effective the first day of hire:

• Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage;
• Company-provided basic life insurance and Short- and Long-Term Disability;
• the option to participate in CSL’s 401(k) Savings Program;
• Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business;
• and paid observed holidays as designated by the Company.