Customer Service - Donor Support Technician

CSL; San Antonio (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

CSL Plasma is seeking a Customer Service - Donor Support Technician in San Antonio, TX. The role involves preparing equipment, monitoring donors during the pheresis process, and ensuring safety and confidentiality. Candidates should have a high school diploma and relevant experience in a healthcare setting.

Qualifications

• Minimum 3 months work experience in a medical or health provider environment.
• Ability to follow oral and written instructions.
• Strong manual dexterity and ability to perform tasks while standing.

Responsibilities

• Prepare the autopheresis machine for the pheresis process.
• Monitor donors and respond to alarms during the procedure.
• Maintain accurate donor data and ensure safety protocols.

Skills

Basic math calculations

Bilingual skills

Education

High school diploma or equivalent

Job description

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The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager.

The Role

1. Prepares the autopheresis machine for the pheresis process.
2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
3. Disconnects the donor when the process is complete.
4. Maintains alertness and awareness to any reactions the donor may have during or after the pheresis process and notifies appropriate staff.
5. Uses Personal Digital Assistant (PDA) to record incidents during the pheresis process, such as machine alerts, alarms, volume variances, and donor adverse events.
6. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
7. Alerts Group Leader or Supervisor of donor flow issues.
8. Ensures accurate recording of donor data in the electronic donor information management system as per SOPs.
9. Understands policies and procedures related to hyper immune programs at the center, if applicable.
10. Maintains a clean, efficient work environment and ensures sufficient supplies are available. Follows all HSE and OSHA policies and promotes safety.
11. Maintains confidentiality of all personnel, donor, and center information.
12. May be cross-trained in other areas to meet business needs.
13. Bilingual skills may be required, at the organization’s discretion.
14. Performs other job-related duties as assigned.

Your Skills And Experience

Education

High school diploma or equivalent required.

Experience

• Minimum of three (3) months’ work experience, preferably in a medical or health provider environment, or equivalent education and experience.
• Ability to perform basic math calculations.

Working Conditions

• Ability to understand, remember, and follow oral and written instructions.
• Ability to see, speak with customers, and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of the time.
• Reach, bend, kneel, and have high manual dexterity.
• Occasionally lift and carry up to 25 pounds.
• Work in a fast-paced environment with frequent interruptions.
• Exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens.
• Wear Personal Protective Equipment as required.
• Work overtime and extended hours to support operational needs.

Our Benefits

For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma, helping people with rare and serious diseases. We are committed to our work because lives depend on us. Learn more about CSL Plasma.

Inclusion & Belonging

As a global organization with employees in 35+ countries, CSL embraces inclusion and belonging. Learn more about Inclusion & Belonging at CSL.

Do work that matters at CSL Plasma!