Customer Service - Donor Support Technician

Lensa; Largo (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

Join a leading organization dedicated to improving lives through plasma collection. In this role, you'll be crucial in preparing donors and ensuring their safety during the pheresis process. With a focus on precision and care, you'll monitor equipment and respond to any issues that arise. This position offers a dynamic work environment where your contributions directly impact the health of individuals with rare diseases. If you are detail-oriented and passionate about making a difference, this is the opportunity for you!

Benefits

Health Care Benefits

Dental Coverage

Vision Coverage

401(k) Savings Program

Paid Time Off (PTO)

Paid Holidays

Short- and Long-Term Disability Insurance

Basic Life Insurance

Qualifications

• Minimum 3 months experience in a medical or health provider environment.
• Ability to perform basic math calculations and follow instructions.

Responsibilities

• Prepare the donor and equipment for the pheresis process.
• Monitor the donor and respond to alarms during the process.
• Maintain accurate donor data and ensure safety protocols.

Skills

Basic Math Calculations

Attention to Detail

Communication Skills

Education

High School Diploma or Equivalent

Tools

Personal Digital Assistant (PDA)

Job description

Responsible for preparing the donor, donor area and equipment for the pheresis process.

Main Responsibilities

1. Prepares the autopheresis machine for the pheresis process.
2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
3. Disconnects the donor when the process is complete.
4. Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
5. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
6. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
7. Alerts Group Leader or Supervisor of donor flow issues.
8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
9. Understands the policies and procedures associated with hyper immune programs at the center if applicable.
10. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
11. Maintains confidentiality of all personnel, donor and center information.
12. May be cross trained in other areas to meet the needs of the business.
13. Perform job-related duties as assigned.

Education

High school diploma or equivalent required.

Experience

Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience. Must be able to perform basic math calculations.

Working Conditions (physical & mental requirements)

1. Ability to understand, remember and apply oral and/or written instructions.
2. Ability to understand and follow basic instructions and guidelines.
3. Must be able to see and speak with customers and observe equipment operation.
4. Occasionally perform tasks while standing and walking up to 100% of time.
5. Reach, bend, kneel and have high level of manual dexterity.
6. Occasionally be required to lift and carry up to 25 pounds.
7. Fast paced environment with frequent interruptions.
8. Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens. Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.

Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

CSL offers the following benefits for this full-time position, most are effective the first day of hire: Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma (https://www.cslplasma.com/about-csl-plasma).

We want CSL to reflect the world around us

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion (https://www.cslplasma.com/careers/diversity-and-inclusion) at CSL.

Do work that matters at CSL Plasma!

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